Challenge: Lack of an effective ecosystem for educating users on the company's innovative technology, leading to a high volume of support tickets, unsatisfied customers, and difficulty transitioning from novices to proficient.
Audience: Customers, partners, and prospects seeking practical, in-depth knowledge of SaaS platform with RPA and AI tools.
Goal: To simplify the user journey, reduce support dependency, and attract new customers.
Solution: A scalable e-learning platform with role-based training, practical skill assessments, and certifications, supported by challenges-focused how-to workshops.
Challenge: Many partners lacked seasoned knowledge in key business areas to effectively scale their operations and drive revenue with automation solutions, leading to missed opportunities for both partners and the company.
Audience: MSPs and IT Service Providers, needing strategic guidance to enhance their business models and go-to-market strategies.
Goal: To boost partner success by building and scaling their IT services with increased deals and revenue.
Solution: A one-suite Business Hub with actionable guidance in sales, marketing, and operations, and downloadable templates for immediate implementation, seamlessly integrated into the company's SaaS platform.
Challenge: The company’s rapid growth and dynamic remote-first environment led to inefficient onboarding, translated into increased costs, reduced productivity, and a heavier burden on HR resources.
Audience: New hires and existing employees across multiple departments and countries.
Goal: To streamline the onboarding process for new hires and enhance the skills of existing employees, ensuring effective integration and performance.
Solution: A scalable e-learning onboarding system integrated into the HR workflow, providing quick adaptation for new hires and targeted learning paths for key roles, featuring SME-driven practices, engaging materials, and test assignments.
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